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Dealer Support

The AI answers your buyers.
We answer you.

One distinction up front, because it matters: the “24/7 lead response” you see across this site is the AI answering your customers. This page is about how DealerEdge supports you, the dealer — support hours, contact channels, and the response times we commit to. Both exist. They're different things.

See our response time commitments
Support Hours & Contact Channels

Your first responder
never sleeps.

In-dashboard AI assistant Support for your team starts with the same agent technology we sell, trained on the platform's own documentation. Most questions — “how do I change a listing price,” “why is this boat not syncing,” “where's my lead report” — get an instant, accurate answer at 2 PM or 2 AM.
24/7/365 All plans
Email / support ticket Human-answered, Monday–Friday, 9 AM–6 PM Eastern.
Mon–Fri All plans
Scheduled phone calls Booked with a real person.
Edge Growth & Edge Dominance
Dedicated Slack channel + named strategist Business hours — a direct line to your account team.
Edge Dominance

Support hours: the AI is always on; humans work Monday–Friday, 9 AM–6 PM Eastern.

Response Times

Our support SLA:
what we commit to.

We don't publish a marketing uptime percentage — we publish the response times we actually commit to and monitor.

Standard email / ticket Answered on every plan.
1 business day
Edge Growth & Edge Dominance email / ticket A faster response window on the Edge Growth and Edge Dominance plans.
4 business hours
Critical issues Site down or leads not flowing: our systems monitor every dealership 24/7 automatically and page our team before you'd usually notice. A human acknowledges critical issues within one business hour.
1 business hour Monitored 24/7
Launch period Every new dealership gets daily white-glove monitoring — a human reviews your leads, AI conversations, and site health every day.
Daily First 2 weeks
Edge Dominance

Support becomes
a partnership.

A named strategist

Support with a name on it — a single strategist assigned to your account.

A dedicated Slack channel

A direct line to your account team during business hours.

Priority handling

Your tickets and requests are handled with priority.

Quarterly business reviews

A structured review of your account with your strategist, every quarter.

This is the model our flagship dealer runs on today.

Need help right now?

Open the assistant,
or email support.

A human will be on it within the committed window above. Not a DealerEdge dealer yet? Schedule a demo and see the platform — and the team behind it — for yourself.

Schedule a Demo